For Gaming Trucks:
We require a 14 DAY notice of cancellation for a full refund of your deposit.
Because it is difficult to fill a canceled event without sufficient notice, appointments canceled without 14 day notice will not be eligible for a refund of your deposit.
If you need to cancel your party, please call or emaiL us at least 14 days in advance. We can be reached at 647-980-6141 or via email at info@gamersgetaway.ca.
For Party equipment rentals:
We understand that plans can change. Our policy is designed to be fair while ensuring we can continue to serve all our customers.
Weather-Related Cancellations:
If bad weather is expected (high winds, heavy rain, thunderstorms), you may cancel up to 6 hours before your event with no penalty. We’ll gladly reschedule or issue a full refund.
Other Cancellations:
For any non-weather-related cancellations, we require at least 48 hours’ notice before your scheduled event for a full refund of your deposit.
Late Cancellations:
Cancellations made with less than 48 hours’ notice (for non-weather reasons) may forfeit the deposit.
If you need to cancel your bouncy castle rental, please call or email us at least 14 days in advance. We can be reached at 647-980-6141 or via email at info@gamersgetaway.ca.